the eCMIO series: Questions! Questions!
What is a boundary spanner? An individual that seeks to gain understanding from the different groups of people in an organization and align disparate ideologies through dialog and progresses toward a common goal. Sound familiar? It is the elegant CMIO that is able to unify the various different tribes. Furthermore, it is the elegant CMIO that is able to build upon these newly found relationships by learning what is valuable to these groups and cross pollinating with the right questions.Examples of these questions might include:
- Who are the safest, most high quality physicians in this hospital?
- Who are the most cost effective physicians?
- Why?
- Which patients cause this hospital to lose money?
- Which diseases cause this hospital to lose money?
- Which processes in discharge/follow up really work?
Where can I invest $50K (in which disease management process to obtain the biggest gain in terms of patient morbidity/mortality?